How can I skip or cancel a service?
For clients enrolled in lawn mowing-only plans, we understand that there may be occasions when you need to skip a scheduled service. If you need to skip an upcoming appointment, please submit your request at least three days prior to your scheduled service date.
You will receive automated reminders three days and one day before each scheduled service. Cancellations or requests to skip service made less than three days in advance may incur a cancellation fee.
Requests to skip a service can also be submitted through the chat box on our website. Please include your name, service address, and appointment date, and clearly state that you would like to skip the upcoming service. Requests submitted through the website chat must be received at least three days before your scheduled appointment.
Important Reminder — Long Grass Fees
Please keep in mind that skipping a scheduled mowing service may result in additional Long Grass Fees if the grass exceeds 9 inches before the next service.
Long Grass Fees are charged for every 6 inches of grass growth after 9 inches and are based on the size of the lawn. These fees apply when a scheduled service is skipped, canceled, or rescheduled and the resulting grass growth requires additional time, labor, or equipment to complete the service.
Submitting a request to skip a service does not waive applicable Long Grass Fees. We recommend maintaining your regular mowing schedule during periods of active grass growth to avoid additional charges.
1) Log into your Client Hub portal.
2) On the left hand side of the webpage, click on requests.
3) Confirm the address you have on the form, type "I would like to skip my upcoming appointment", select your appointment date in the first required date box, and then click submit.
As long as this process is completed at least three days before your appointment, you're all set.